UAE-Wide Delivery

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913 products, delivered across the UAE.

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FAQ

Frequently Asked Questions

Answers on availability, delivery, warranty and bulk orders.

Are your products in stock?

Many popular products are stocked in Dubai and may be dispatched the same working day, subject to availability. Contact us for specialised product availability and lead times.

How long does UAE delivery take?

Delivery is typically within 24 hours in Dubai and Sharjah and one to two working days in other emirates, subject to order confirmation and availability.

How do I choose the right product and size?

Check the product sizing guide or contact our team for general selection and fitting guidance. Consult a qualified healthcare professional to confirm suitability for your medical needs.

What warranty and after-sales support do you offer?

Warranty varies by product and manufacturer. We assist with fitting guidance and warranty queries; proof of purchase may be required. Servicing and spare parts may be available for selected mobility equipment.

Do you supply businesses and accept bulk orders?

Yes. We supply healthcare organisations and provide quotations for bulk orders and tenders. Send us the product names or codes, quantities and preferred delivery date.

Can I return or exchange a product?

Eligible items may be returned or exchanged under our returns policy and applicable UAE consumer protection requirements. Items should generally be unused, in original packaging, with proof of purchase. Health, hygiene or safety restrictions may apply.

What if I receive a damaged, defective or incorrect item?

Contact customer service as soon as possible with your order details and supporting information. Our team will review the issue and advise on the appropriate resolution.

Can I cancel my order?

Contact us as soon as possible. Cancellation may not be possible once your order has been processed or dispatched.

Expert advice, free

Not sure which Shop is right for you?

Tell us the condition, the size or the prescription. Our fitting team replies on WhatsApp within working hours, or visit the Dubai showroom to try before you buy.

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