Privacy Policy
AL ANWAR MEDICAL EQUIPMENT TRADING CO. LLC
Website: alanwarmedical.com
Effective date: 01.11.2026
This policy explains how AL ANWAR MEDICAL EQUIPMENT TRADING CO. LLC (AL ANWAR, we, us or our) handles personal information when you browse our website, place an online order or contact us about our products and services. It also explains your choices and how to contact us about privacy.
1 Who is responsible for your information
AL ANWAR is responsible for the personal information it collects and decides how to use for the purposes described here. This policy covers our website and related sales and support communications, including email, telephone and WhatsApp. It does not replace the separate privacy notices of payment providers, marketplaces or other businesses you deal with directly.
2 Information we collect
Depending on your interaction with us, we collect your name, email address, telephone number, billing and delivery addresses, delivery instructions, and business details where relevant. If you create an account, we also process the account details needed to maintain it.
For orders and after-sales support, we process products and sizes selected, order history, invoices, payment status and transaction references, delivery records, returns, refunds, warranty requests and correspondence. Where a bank transfer or refund requires bank details, we request only the information necessary to complete it.
Our website may collect technical information such as your IP address, browser and device type, access times, pages visited and error or security logs. Optional analytics and advertising technologies are subject to the choices explained below. We also keep records of your privacy and marketing preferences.
We receive information from you, from someone authorised to order on your behalf, and from payment, delivery and support providers as needed to complete your transaction. If you give us another person’s details, ensure that you have authority to do so and that they can access this policy.
3 Product fitting and sensitive information
Some enquiries about compression garments, orthopaedic supports, mobility or special-needs products may involve measurements or information about a disability or health condition. Please provide only what is necessary for your request. Do not send medical reports, prescriptions, identification documents or photographs through ordinary website forms or public reviews unless we have specifically requested them and explained an appropriate submission method.
Where sensitive information is necessary, we explain the purpose and obtain appropriate consent unless another lawful basis applies. Access is limited to those who need it for the request. We do not use health information or information about a child for advertising profiles. Product purchases may themselves reveal sensitive information and are handled with appropriate care.
4 Why we use information
We use relevant information to answer enquiries, prepare quotations, process and deliver orders, collect payments, arrange fitting or product support where offered, and handle returns, refunds and warranties. We also use necessary records for accounting, product safety, legal obligations, dispute handling and protection against misuse of our services.
The legal basis depends on the activity. It may be a step you request before a purchase, performance of our contract with you, a specific legal obligation, the establishment or defence of legal claims, or your consent. Where no applicable legal exception permits processing without consent, we obtain consent. Optional marketing and optional tracking are separate from order fulfilment.
Fields required to complete a transaction are identified at the point of collection. Without essential delivery, contact or payment information, we may be unable to fulfil the order. Declining optional marketing does not prevent you from buying from us. Reading this policy or simply using the website does not, by itself, provide consent to optional processing.
5 Payments
When online card payment is offered, enter card details only through the payment facility identified at checkout. The provider’s privacy notice explains its own processing. We use payment confirmations and relevant transaction records to reconcile orders and refunds. Never send a card security code, PIN, one-time password or full card image by email, WhatsApp or a website enquiry form.
6 Marketing choices
We send optional promotional communications only with the appropriate permission required for the channel. You can withdraw your permission using the unsubscribe option in an email, by replying STOP to a promotional message where supported, or by contacting us. We keep a limited record of your opt-out so that it is respected.
Order confirmations, delivery updates, safety notices and responses to your requests are service communications and may continue when necessary. Purchasing a product or contacting us on WhatsApp does not automatically subscribe you to promotional messages. Any telephone marketing must also follow applicable UAE telemarketing restrictions.
7 Cookies and similar technologies
Essential technologies support functions such as the shopping basket, checkout, account sessions and website security. Optional technologies may remember preferences, measure website use or support advertising. Where optional technologies process personal information, we ask for your consent before activating them unless a lawful exception applies.
You can accept or reject optional categories and later change your choice through the website’s cookie settings. Rejecting optional cookies does not prevent ordinary shopping. Blocking essential cookies through your browser may affect checkout or account functions. The cookie settings should be read together with this policy for the technologies in use, their providers, purposes and durations.
We do not authorise advertising or session-recording tools to capture medical submissions, payment credentials or private support messages. Optional tracking permission does not authorise unrelated use of sensitive information.
8 When we share information
We share only relevant information with providers involved in website hosting and maintenance, payment processing, delivery, customer support and business administration. For example, a courier needs delivery and contact details, but does not ordinarily need medical information. Manufacturers or service partners may receive necessary details for a warranty, repair, fitting request or product safety issue.
Providers acting on our instructions must be subject to appropriate privacy, security and confidentiality requirements. Some organisations, such as banks and payment providers, also process information independently under their own legal obligations. Where enabled with your permission, analytics or advertising providers receive the information described in our cookie settings.
We may disclose necessary information to authorities when legally required, to professional advisers for a specific matter, or in connection with a business transfer subject to appropriate confidentiality and legal safeguards. We do not sell or rent customer personal information. We do not provide customer lists to manufacturers or other businesses for their independent marketing without separate, appropriate permission.
9 Processing outside the UAE
Some technology or support providers may process information outside the UAE, including through hosting, backups or remote access. Before allowing such processing, we assess the applicable transfer requirements and use a legally permitted mechanism and appropriate safeguards. You can contact us for information about the relevant recipients, destinations and safeguards.
Where information is subject to UAE health-sector rules, additional restrictions may apply to overseas storage, processing or access. We do not treat ordinary website consent as permission to override those restrictions.
10 How long we retain information
Retention depends on the purpose and the applicable obligations. Order, invoice and payment records are kept for required accounting and tax periods and any necessary dispute or warranty period. Account information is kept while needed to provide the account and related services. Support correspondence and fitting information are reviewed and removed when no longer needed, unless a legal obligation requires retention.
Marketing details are kept while permission remains valid, with a minimal suppression record retained after an opt-out. Technical logs and optional tracking data are retained according to their security purpose or disclosed settings. Legal holds may delay deletion of relevant records. At the end of the applicable period, information is securely deleted or irreversibly anonymised. Backup copies are restricted and removed through the applicable backup cycle.
11 Security and incidents
We apply technical and organisational safeguards appropriate to the information and the risks involved, including controls over staff and provider access. No online service can guarantee absolute security. If a personal-data incident occurs, we investigate, take corrective action and notify affected individuals and the competent authority where required by applicable law. Nothing in this policy excludes our legal responsibilities.
12 Your privacy rights
Subject to applicable UAE law and its exceptions, you may request information about our processing, access to your information, correction, erasure, restriction or cessation of processing, and transfer of eligible data in a usable format. You may withdraw consent and object to direct marketing. Where applicable, you may object to decisions based on automated processing that have legal or similarly significant effects and request human review.
Contact us using the details below and describe your request. We may ask for proportionate information to verify your identity or authority, without collecting unnecessary identification. We respond within the applicable legal timeframe and explain any lawful reason for limiting a request. Requests for information about our processing are free of charge.
Withdrawing consent does not invalidate earlier lawful processing. Some records may still need to be retained or processed under another legal basis, for example statutory transaction records. You may complain to the UAE Data Office or another competent authority with jurisdiction over the matter; contacting us first does not remove that right.
13 Children and purchases by caregivers
Our online store and purchasing process are intended for adults. Products for children should be ordered by a parent, legal guardian or appropriately authorised adult. Information about a child should be limited to what is necessary for the product or support request and supplied with the required parental or guardian authority and consent.
We do not knowingly use children’s information for targeted advertising. If you believe a child has provided information without appropriate authority, contact us so we can investigate and take appropriate protective action, including deletion where required.
14 External services and public reviews
Marketplaces, social networks, messaging services and linked websites have their own privacy practices. This policy covers our handling of information received through those channels, while their notices govern their own processing. Please avoid publishing health details, children’s details or other private information in reviews or social media comments. Contact us privately for order support.
15 Policy updates and applicable law
We update this policy when our practices or applicable requirements change and show the effective date above. Material changes will be brought to your attention where appropriate, and fresh consent will be requested where required. Updates do not retrospectively authorise a new use of information. Applicable UAE laws govern our handling of information, and this policy does not limit any mandatory customer rights.
16 Contact us
For privacy requests or complaints, contact AL ANWAR and mark your message “Privacy Request”.
Email: [email protected]
Telephone: +971 4 2946270
Address: Warehouse 68, Al Habtoor Warehouses, Al Qusais Industrial Area 3, Dubai, United Arab Emirates
Website: https://alanwarmedical.com
